At Deviravo, we recognize that timely and secure delivery of architectural drainage systems and bath hardware is critical to the success of your design and construction projects. This Shipping Policy outlines our standardized fulfillment procedures, delivery timelines, and transit protocols to ensure transparency and reliability from the moment your order is placed until it reaches your project site.
Shipping Destinations & Restrictions
To maintain a consistent standard of service, orders are shipped via trusted carriers including UPS, FedEx, or USPS. Delivery is strictly limited to the contiguous 48 United States.
Due to the specialized dimensions, material weight, and structural requirements of our architectural hardware, we do not ship to P.O. Boxes, APO/FPO military addresses, or locations outside the 48 contiguous states. Please ensure a valid physical street address is provided at checkout to avoid order cancellation or delays.
Shipping Rates & Costs
We provide a transparent, straightforward shipping structure designed to accommodate projects of any scale without hidden surcharges.
Free Standard Shipping: Applied automatically to all orders totaling $200.00 or more (before applicable taxes).
Standard Flat Rate: For orders under $200.00, a non-refundable flat shipping fee of $20.00 will be applied at checkout.
Order Processing & Delivery Timelines
Understanding project schedules is essential. Please refer to the timeline breakdown below to calculate your expected delivery window.
Order Cut-Off Time: 5:00 PM (MST – Arizona Standard Time). Orders placed after this time will be recorded as received on the following business day.
Order Processing Time: 1-3 business days (Monday – Friday). This phase is dedicated strictly to order processing, authorization, and administrative routing. We do not process orders on weekends or major Federal public holidays.
Transit Time: 3-7 business days (Monday – Friday), depending on the final destination.
Total Estimated Delivery = Order Processing Time + Transit Time
Therefore, you should expect your hardware to arrive within 4 to 10 business days from the date your order is placed, provided there are no carrier delays.
Order Tracking & Split Shipments
Once order processing is complete and the shipment is handed over to the carrier, a confirmation email containing your tracking number will be issued. Please note that it typically takes 24 to 48 hours for tracking data to activate and reflect movement within the carrier’s system.
If your order contains multiple fixtures or components with varying availability, the order may be divided into split shipments to expedite the delivery of available items. You will receive separate tracking information for each shipment.
Address Accuracy & Missing Packages
Customers are solely responsible for providing precise, accurate, and complete shipping information at checkout. Deviravo is not liable for delivery delays, failed delivery attempts, or lost packages resulting from incorrect or incomplete addresses provided by the customer.
If your tracking information indicates that the package has been “Delivered” but it cannot be located at the site, please thoroughly check the surrounding area. If still missing, you must contact the respective carrier directly to file a claim and initiate an investigation. While our support team will offer administrative assistance during this process, we do not assume liability or issue automatic refunds for packages successfully marked as delivered by the carrier.
Damaged in Transit
Given the precision engineering of our drainage systems and brass/stainless steel hardware, proper transit conditions are paramount. If any items arrive structurally or cosmetically damaged due to transit mishandling, you must notify us within 48 hours of the documented delivery time.
To initiate a transit damage claim, please email us with:
Clear photographic evidence of the damaged item.
Clear photographs of the external shipping box, showing the shipping label and any visible exterior damage.
Upon review, we will prioritize an appropriate resolution, which may include a replacement component or a refund.
