At deviravo, we are committed to providing high-quality architectural drainage solutions and plumbing fixtures. We understand that project requirements can change and specifications may occasionally misalign. This Return and Refund Policy is outlined to ensure a clear, predictable, and professional process for handling returns, conforming to standard industry practices.
Return Window & Eligibility
We offer a standard 30-day return window, calculated directly from the date of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the plumbing fixture must meet strictly defined condition requirements:
Pristine Condition: The item must be completely new, uninstalled, and unused.
No Installation Marks: Any components showing signs of installation attempts—including but not limited to pipe thread sealant (Teflon tape/plumber’s putty) residue, silicone marks, wrench scratches, water stains, or limescale—will be immediately rejected.
Original Packaging: All original packaging, protective films, anti-counterfeit labels, and mounting hardware must be intact and included.
Transit Protection: Due to the heavy and sometimes sharp nature of industrial-grade metal drainage components, items must be securely repacked using the original shock-proof materials. If metal spheres, mother of pearl inserts, or grates are returned with structural damage or secondary scratching due to improper packaging by the customer, the refund will be denied.
How to Initiate a Return
WARNING: Do not return any packages directly to our returns address (6726 E ALMERIA RD, SCOTTSDALE, AZ 85257, United States) without contacting us first.
To initiate a return, you must follow our Return Merchandise Authorization (RMA) process:
State the detailed reason for your return. If the return is due to a damaged or defective item, you must attach clear photographs of the product and the original packaging.
Once authorized, our support team will provide you with an RMA number and explicit instructions on how to send the package back to our returns address. Packages sent without prior authorization will not be processed.
Return Shipping Costs
The responsibility for return shipping costs is determined by the reason for the return:
Our Responsibility: If the return is due to an error on our part (e.g., you received an incorrect item, or the item arrived structurally damaged/defective), we will cover 100% of the return shipping costs and provide a prepaid return shipping label.
Customer Responsibility: If the return is due to a change of mind, ordering the wrong size, or project cancellations (buyer’s remorse), the customer is entirely responsible for purchasing their own return shipping label and covering the associated freight costs. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Restocking Fees
We value transparency in our pricing and policies. Therefore, we are proud to state that we charge a $0.00 Restocking Fee on all authorized returns that meet our eligibility requirements.
Refund Process & Timeline
Once your return is received at our returns address, please allow 1-3 business days for processing.
After the return is processed and the refund is approved, a credit will automatically be applied to your original method of payment. Please be aware that while we issue the refund immediately on our end, your bank or credit card company may require an additional 2-12 business days to fully process the transaction and post the funds to your account.
Order Cancellations & Fraud Prevention
Order Cancellations: If you need to cancel your order, you must contact us at [email protected] within 12 hours of purchase. Once this narrow window has passed, the order enters the administrative processing and carrier staging phase and can no longer be canceled. You will then need to wait for delivery and follow the standard return procedure.
Fraud Prevention: We reserve the right to refuse refunds and block future transactions in cases of suspected fraudulent activity. This includes, but is not limited to, returning items that have been used and cleaned, substituting our products with different items, or falsely claiming non-delivery despite carrier confirmation.
