Q: What are your shipping rates and expected delivery timelines?
A: We provide a highly transparent shipping structure. Orders of $200.00 or more (before applicable taxes) automatically qualify for Free Standard Shipping. For orders under $200.00, a flat standard rate of $20.00 applies. Your total estimated delivery timeframe is 4 to 10 business days, which is calculated by combining our standard Order Processing time (1-3 business days) with the carrier’s Transit Time (3-7 business days).
Q: Do you ship to P.O. Boxes or international project sites?
A: To maintain rigorous delivery standards, we currently fulfill orders exclusively within the contiguous 48 United States. Due to the weight, dimensions, and structural nature of our architectural hardware, we do not ship to P.O. Boxes or APO/FPO military addresses. Please ensure a valid physical street address is provided at checkout.
Return Protocols & Refunds
Q: How do I initiate a return for my architectural hardware?
A: We offer a standard 30-day return window calculated from the date of delivery, provided the fixtures remain in brand-new, uninstalled condition. CRITICAL WARNING: Please do not blindly return any packages to the address listed on your shipping label. Unauthorized returns will be rejected. You must first contact us at [email protected] to acquire an official Return Merchandise Authorization (RMA) number and the authorized return routing instructions.
Q: Are there any hidden restocking fees, and who pays for the return shipping?
A: Deviravo guarantees a $0.00 Restocking Fee for all eligible, authorized returns. If your hardware arrives defective or incorrect due to our error, we will cover 100% of the return transit costs. However, if the return is a result of a change in project scope, aesthetic preference, or an incorrect size ordered, the customer is fully responsible for securing and paying for the return shipping.
Material Specifications & Integrity
Q: Will the fixtures exactly match the images and dimensional schematics online?
A: We strive for visual accuracy; however, monitor calibrations may alter perceived finishes. Crucially, our specialized materials possess distinct natural properties. Components featuring genuine Mother of Pearl will naturally exhibit unique variations in texture and iridescence—this is a hallmark of the material, not a defect. Additionally, standard industrial casting and machining processes allow for a dimensional tolerance of ±0.125 inches. Professional installers should account for this standard tolerance during site preparation.
Q: My solid copper hardware is beginning to change color. Is this considered a manufacturing defect?
A: Absolutely not. Solid copper and specific unplated metals are engineered as “living finishes.” Upon exposure to water, ambient air, and environmental elements, these metals will naturally oxidize, aging to develop a unique patina (or verdigris) over time. This physical evolution is a highly sought-after characteristic of premium architectural metals and is expressly excluded from defect claims.
Q: What is the protocol if my drainage system components arrive damaged from transit?
A: Given the precision engineering of our catalog, proper transit handling is paramount. If any fixtures arrive structurally or cosmetically damaged, you must notify us within 48 hours of delivery. Please email us clear photographic evidence of both the damaged component and the exterior shipping box so we can promptly arrange a replacement or appropriate resolution.
Procurement & Transactions
Q: What payment methods are accepted, and is my financial data secure?
A: We process all transactions in USD. We accept major credit networks, including Visa, MasterCard, American Express, and Discover. We do not accept personal checks, money orders, or direct bank transfers. Your financial security is guaranteed through industry-standard 256-bit SSL encryption and strict PCI-DSS compliance. We absolutely do not store your complete credit card data on our local servers.
Q: Am I able to modify or cancel an order after it has been placed?
A: Because our fulfillment process is highly streamlined to meet construction schedules, we can only accommodate order cancellations or modifications if the request is submitted within a strict 12-hour window after purchase. Once this timeframe elapses, the order is routed for processing and shipment, and any subsequent reversals must be handled through our standard RMA return process upon delivery.
